Announcing the winners of the
What Mortgage Awards 2016

The What Mortgage team is pleased to reveal the winners of the 2016 event as the What Mortgage Awards celebrate its 23rd year of recognising and rewarding the best businesses in the UK’s mortgage and personal finance markets, as voted for by you, the consumer

2016-Awards-logo_BASICThe voting process for the awards is split into two phases.  The first was the “Have your say campaign” which lasted for four weeks. This involves posting the categories for the various awards on the What Mortgage website and in the magazine and we ask our online visitors and magazine readers to nominate the names of businesses that they’ve had positive experiences. We don’t ask them to give their reasons but it’s usually for things like excellent customer service, good products, good communication or just being treated fairly.  We then take that data and collate it to form our shortlist. In the second part of the voting process, which lasts for 12 weeks, we list the nominees on our website and in the magazine and ask consumers to vote on the shortlisted organisations.

The presentation of the awards was held on 20 July at Bounce, Farringdon in the City of London, where we brought together all the winning businesses to present them with their awards.

We’d like to thank everyone who voted in the What Mortgage Awards as we really appreciate you taking the time to have your say. Well done to every business that was nominated during the process and many congratulations to all of our winners.

Best Overall Lender

Winner: Halifax

Highly Commended: NatWest & Santander

Best National Bank

Winner: NatWest

Highly Commended: Barclays & Halifax

Best National Building Society

Winner: Skipton Building Society

Highly Commended: Leeds Building Society & Nationwide

Best Regional Building Society

Winner: The Cambridge Building Society

Highly Commended: Furness Building Society & Nottingham Building Society

Best Local Building Society

Winner: Harpenden Building Society

Highly Commended: Penrith Building Society & Teachers Building Society

Best Direct Lender

Winner: Tesco Bank

Highly Commended: Halifax & HSBC

Best Online Lender

Winner: Barclays

Highly Commended: first direct & Halifax

Best Intermediary Lender

Winner: Santander for Intermediaries

Highly Commended: Halifax for Intermediaries & Kensington

Best Lender Customer Service

Winner: NatWest

Highly Commended: first direct & Halifax

Best Broker Customer Service

Winner: Mortgages for Business

Highly Commended: Countrywide & London & Country

Best Lender Website

Winner: Virgin Money

Highly Commended: Nationwide & Post Office Money

Best Broker Website

Winner: Mortgages for Business

Highly Commended: London & Country & Mortgage Advice Bureau

Best Tracker Mortgage Lender

Winner: Nationwide

Highly Commended: Barclays & TSB

Best Fixed Rate Mortgage Lender

Winner: Post Office Money

Highly Commended:Leeds Building Society & Skipton Building Society

Best Buy-to-Let Mortgage Lender

Winner: Kensington

Highly Commended: Halifax & Virgin Money

Best Shared Ownership Mortgage Lender

Winner: Leeds Building Society

Highly Commended: Halifax & Santander

Best Offset Mortgage Lender

Winner: Coventry Building Society

Highly Commended: Barclays & first direct 

Best Specialist Lender

Winner: Kent Reliance

Highly Commended: Aldermore & Precise Mortgages 

Best Guarantor/Assisted Mortgage Lender

Winner: Family Building Society

Highly Commended: Barclays & Scottish Building Society

Best Help to Buy Mortgage Lender – Mortgage Guarantee

Winner: Halifax

Highly Commended: Aldermore & NatWest

Best Help to Buy Mortgage Lender – Equity Loan

Winner: Nationwide

Highly Commended: Barclays & Halifax

Best Help to Buy ISA

Winner: Halifax

Highly Commended: Aldermore & Nationwide

Best Mortgage Lender for First Time Buyers

Winner: Halifax

Highly Commended: Barclays & Nationwide Building Society

Best Remortgage Lender

Winner: Santander

Highly Commended: Halifax & NatWest

Best Comparison Site for Mortgages


Highly Commended: &

Best Specialist Mortgage Adviser

Winner: Censeo

Highly Commended: London & Country & Mortgages for Business

Best National Mortgage Adviser

Winner: London & Country

Highly Commended: Countrywide & Mortgages Advice Bureau

Best Survey Provider

Winner: Countrywide Surveyors

Highly Commended: Allied Surveyors & e.surv

Best Conveyancing Provider

Winner: My Home Move

Highly Commended: Beaumont Legal & Countrywide Conveyancing Services

Best Large Loans Mortgage Lender

Winner: Santander

Highly Commended: Halifax & Investec Private Banking

Best Bridging Lender

Winner: Shawbrook Bank

Highly Commended: Masthaven & WestOne

Best Equity Release Lender

Winner: Aviva

Highly Commended: Legal & General Home Finance & more2life

Best Equity Release Adviser

Winner: Bower Retirement Services

Highly Commended: Age Partnership & Key Retirement

Best Equity Release Customer Service

Winner: Key Retirement

Highly Commended: Aviva & more2life

Best Lifetime Product Provider

Winner: Aviva

Highly Commended: Legal & General Home Finance & more2life

Best Second Charge Mortgage Lender

Winner: Shawbrook Bank

Highly Commended: Paragon & United Trust Bank

Best Second Charge Mortgage Broker

Winner: Loans Warehouse

Highly Commended: Fluent Money & The Loan Partnership

Best Home Insurance Provider

Winner: Direct Line

Highly Commended: Aviva & Legal & General 

Best Financial Protection Provider

Winner: Legal & General

Highly Commended: Aviva & helpucover

Best Life Insurance Provider

Winner: Legal & General

Highly Commended: LV= & Royal London

Best Landlord Insurance Provider

Winner: Direct Line for Business

Highly Commended: AXA & Simple Landlords Insurance

Best Home Emergency Cover Provider

Winner: Saga

Highly Commended: British Gas & Direct Line

Best Comparison Site for Insurance

Winner: Compare the Market

Highly Commended: &

Best Overall Insurer

Winner: Aviva

Highly Commended: Direct Line & Legal & General